Payment Processor Team Lead

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Saint Louis, MO

Job status
Full time
Job description
Are you a dedicated individual with a drive to succeed? Do you demonstrate a strong attention to detail? Parallon is now seeking a Payment Processor Team Lead to work in our call center. Now is the time for you to join a team of motivated individuals working to resolve patient accounts on behalf of our hospitals.

Sound like you? Apply today.
Apply online - Must upload resume for consideration.

WHAT CAN WE OFFER YOU?
Opportunity to learn and grow, in an inclusive environment, where you will feel like family.
Competitive salary!
Fantastic health benefits that include medical plans that will exceed your family’s needs.
Looking to further your education? Let us help you with that – tuition assistance is available for full and part time employees after 90 days, up to $5250 per year.
Plus we can offer you a whole suite of consumer discounts on items from cell phone plans to travel and more.

ABOUT US

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade We remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Experience requirements
2-3 years of experience in collections, accounts receivable or lock box operations with a proven track record of meeting production goals on a regular basis and providing training and feedback to representatives.
Strong working knowledge of Microsoft Excel and 10-key experience.
Qualifications
Ideal candidates will have a steady work history with excellent tenures and attendance patterns, as well as a passion for our purpose: "To serve and enable those who care for and improve human life in their community."
Responsibilities
Maintain a working inventory of accounts; provide other supervisory resolution action as needed.
Communicate directly with Clients and Client Manager regarding account level inquiries/issues.
Provide first level help to support staff by answering questions, addressing escalated issues, researching customer accounts or providing feedback to staff.
Work with Unit Manager to ensure the support service staff is handling production goals within department.
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