Collections Team Lead

Saint Louis, MO

Job status
Full time
Job description
Are you looking for a career with a mission driven organization? Are you interested in working on the business side of healthcare?
Parallon is seeking a Collections Team Lead.
Now is the time for you to join a team of motivated individuals working to resolve patient accounts on behalf of our hospitals.

Opportunity to learn and grow, in an inclusive environment, where you will feel like family.
Competitive salary
Fantastic health benefits that include medical plans that will exceed your family’s needs.
Looking to further your education? Let us help you with that – tuition assistance is available for full and part time employees after 90 days, up to $5250 per year.
Plus we can offer you a whole suite of consumer discounts on items from cell phone plans to travel and more.

Apply online. Must upload resume for consideration.

Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade, we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Education requirements
High School Diploma or GED required
Experience requirements
One year of related experience required
Ideal candidates will have strong problem solving, coaching, development skills, and a background in healthcare collections. You should also share a passion for our purpose: "To serve and enable those who care for and improve human life in their community."
Maintain a working inventory of accounts equal to 75% of the volume a normal reps inventory would carry. Also manage a queue of problem accounts and make follow-up calls or provide other supervisory resolution action as needed.
Assist in training new staff by demonstrating sound claims processing and collections practices, participating in role plays, monitoring new hire calls and providing feedback. Provide feedback to Supervisor on new hire progress, surfacing issues or other actions that should be taken to improve/maintain success.
Provide first level help to staff by answering questions, reviewing policies or procedures, participating in client calls, addressing escalated issues, researching customer accounts or providing feedback to staff.
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